Frequently Asked Questions
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We curate tailor-made itineraries for our clients, including private VIP tours and reservations at the best hotels and restaurants worldwide. We arrange private charters, transfers, and assist with passports and visas. In addition, we book cruises, safaris, private yachts, etc. and can organize on-site activities and special events, working with you every step of the way to ensure that your trip is as stress-free as you’d imagine.
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Yes! If you know where you want to stay, we can book it for you at no additional cost. Once confirmed, we will elevate your stay with exclusive VIP benefits through our trusted luxury travel partnerships. These perks include complimentary amenities and added value at prestigious 5-star hotel brands like Aman, Auberge Resorts, Belmond, Four Seasons, Mandarin Oriental, Relais & Châteaux, and Rosewood. You will be connected with the on-property concierge for assistance with dining, spa, and excursion arrangements.
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Advisors earn a commission from hotels, cruise lines, tour operators, and other suppliers for bookings made through them. The commission is paid by the supplier, so there is no extra cost to you as the traveler. We do also offer a variety of fee-based services to clients for anything that is not commissionable.
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When booking through a SmartFlyer advisor, you gain exclusive VIP perks, personalized service, and an stress-free experience. Enjoy the free VIP perks, which include benefits like room upgrades, complimentary breakfast, and hotel credits that are not available when booking directly.
Already know where you want to stay and are ready to book? Click here to learn about our Virtuoso Booking Tool.
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We charge a trip planning fee to acknowledge the time and effort that our agents put into planning one-of-a-kind experiences for you. Our fee varies based on the complexity of the arrangements.
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We do book vacation rental homes and apartments worldwide, but not with Airbnb.
Instead, we work with trusted, vetted partners who professionally manage their properties and meet elevated standards for quality, service, and reliability. This ensures your home is exactly as expected, and that you have on-the-ground support if any issue arises.
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SmartFlyer is built on our relationships with travel providers worldwide – relationships we’ve built over 25 years with the best hotels, cruise lines, airlines, and more. We put our relationships to work for our clients, securing upgrades, amenities, and a level of service that’s unmatched by any credit card. Our agents act as your travel manager and advocate, customizing each itinerary to your taste, style and preference.
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Because our services are relationship- and service-based, we’re unable to redeem points for flights or hotel stays.
However, we’re happy to add your loyalty numbers to eligible reservations so you continue earning rewards — and in many cases, our preferred partner amenities (upgrades, breakfast, hotel credits) offer more immediate value than redeeming points alone.
Why Work With Us?
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Relationship
Through our trusted global partnerships, you’re never just a reservation number. You have an advocate in your corner. Someone who knows your preferences, anticipates your needs, and supports you before, during, and after your trip.
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VIP Perks + Service
When you book with Oyster Travel Co., you unlock preferred partner amenities, thoughtful upgrades, and personalized service. From daily breakfast to hotel credits and priority status, your experience is elevated at every step.
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Time Saved
Your time is too valuable to spend researching, comparing, and second-guessing. We streamline the options, manage the logistics, and handle the details- so you can focus on enjoying the trip you’ve been looking forward to.